Frequently Asked Questions
GENERAL QUESTIONS
Our cakes are designed for individuals following gluten-free and other “free-from” lifestyles, as well as anyone who is health-conscious and mindful of ingredients.We offer specialised categories — including low-calorie, keto, gluten-free vegan, and raw vegan — so customers can choose according to their dietary goals and preferences.Where possible, we also tailor cakes to individual dietary requirements upon request.
We are a health-focused bakery. Our priority is creating refined, ingredient-conscious desserts that align with specific dietary lifestyles.If you are looking for highly decorative fondant cakes, artificial colours, or sugar-heavy novelty designs, we may not be the right fit — and that’s perfectly okay.Our focus is on clean ingredients, balanced nutrition, and elegant simplicity.
We are a 100% gluten-free bakery, therefore yes, we make gluten-free only.
While we strive to make our products as safe and allergy-conscious as possible, we are not an allergen-free facility.Some cakes — particularly in our keto and low-calorie categories — may contain dairy, eggs, or nuts.We strongly encourage customers to review the ingredient list provided under each product page before ordering. If you have specific allergies or dietary concerns, please contact us directly via WhatsApp at +971 50 825 2628 so we can guide you to the most suitable option.
Frequently Asked Questions
ORDERING & DELIVERY PROCESS



Contact us via our contact form or on our whatsapp number : +971508252628 and we will be delighted to discuss your individual requirements. All of our cakes are made to order and it is almost certain that no two cakes are the same as the message, colour scheme and decoration are unique to you.
In general, we advise our customers to place orders with us at least 2 days in advance. Please note, Orders placed after 2 pm are treated as if they came in the next business day. Therefore the delivery in this case will be delivered to you in 2 days, unless you requested it at a later date. For customised birthday/celebration cakes we require minimum 3 working days and 7 to 10 days for wedding cakes.
Once you paid online, you will receive the automated email order confirmation generated from our websit. Please do make sure to leave your email address to receive this confirmation. In the rear occasion where you didn’t receive the order confirmation, please get in touch with us on our whatsappp: +971508252628
We always try to accommodate our customers; however, we cannot guarantee delivery at an exact time.Within Dubai, we offer three delivery windows:
• 9 AM – 1 PM
• 1 PM – 5 PM
• 5 PM – 9 PM
Your order will be delivered within the time slot selected at checkout.If you require the cake for a specific event time, we strongly recommend scheduling delivery for the day before to ensure peace of mind.
We always advise the right size cake to feed the number of people attending your event or party. However some cakes, especially the novelty-shaped cakes, are only available in one size due to the shape and style of the design. Wherever we mention portions we are basing this on a slice size approximately 6cm by 3.5cm by 1.5cm. For ordinary cakes, the following sizes are recommended: 14 cm cake - 4 servings (portions) ; 16 cm - 6 servings; 18 cm - 8 servings; 20 cm - 10 servings; 22 cm - 12 servings and so on.
This means the cake may be made in either 16 cm or 18 cm diameter while maintaining the same weight.A 16 cm cake will be taller.An 18 cm cake will be slightly wider and shorter.We generally prefer taller cakes for presentation. If you prefer a wider cake instead, please let us know during ordering.
Yes. Complimentary writing and small decorative touches are available upon request.Special toppings or premium decorations may incur an additional charge. Please include all requests during checkout to ensure accurate pricing.
We always aim to replicate the design shown on our website.However, as each cake is handmade, slight variations are natural and part of artisanal baking.Seasonal availability may also require minor decoration substitutions (for example, certain fruits or berries). If you prefer to exclude specific decorations, please mention this during ordering.
Yes, we can include a complimentary birthday message card upon request.We also offer flowers through our partners at an additional cost., which you can find on our Flowers page.
Yes, we deliver across all seven Emirates, 7 days a week.
For other Emirates, delivery is made between 1 PM – 8 PM, and specific time slots are not available.If you require your cake at a precise time, we recommend ordering it for the day before.
We specialise in health-focused cakes and do not use sugar fondant, artificial decorative sheets, or heavily processed design elements.Our decorations include fruits, chocolate, and natural floral accents.For tiered or wedding cakes, internal support structures (such as food-safe rods or supports) are used for stability. These are visible and must be removed before serving.
INGREDIENTS, NUTRITION, ALLERGY INFORMATION AND STORAGE ADVISE
We use high-quality, natural ingredients and do not use refined white sugar in our cakes.Depending on the category, we use natural sweeteners such as:maple syrup, agave, date syrup, coconut sugar, monkfruit, erythritol, stevia, xylitol, and similar blends.All our cakes are gluten-free.Each category uses different ingredients aligned with its nutritional philosophy:• Keto: High healthy fats, sugar-free sweeteners, almond & coconut flour• Low-Calorie / High-Protein: Reduced-fat dairy, protein-rich ingredients, sugar-free sweeteners• Gluten-Free Vegan: Plant-based ingredients, dairy-free & egg-free• Raw Vegan: Nuts, fruits, cacao, coconut-based ingredients, no bakingPlease review individual product ingredient lists carefully. If you have allergies, contact us via WhatsApp before ordering.
For our low calorie/high protein and keto cakes we use a mix of erythritol, monkfruit, stevia, xyitol and allulose. For all other cakes we use organic sugar such as coconut sugar, cane sugar, organix brown sugar and organic plant based syrups for our raw vegan cakes, such as agave syruo, maple syrup, coconut syrup and allulose syrup (0 sugar).
Dairy-free: Contains no milk or dairy products at all (used in our vegan range).Lactose-free: Contains dairy, but without lactose. Suitable for lactose intolerance, but not for milk protein allergies.If you have a milk allergy, you must choose dairy-free, not lactose-free.
Neither is “better” — it depends on your dietary needs.• Choose dairy-free if you avoid all milk products or have a milk allergy.• Choose lactose-free if you are lactose intolerant but still consume dairy.If unsure, we are happy to guide you.
No. While all products are gluten-free, we are not an allergen-free facility.Some cakes contain dairy, eggs, and nuts depending on category. Please check product descriptions carefully.
These are the cakes made from plant based organic and unrefined products only, such as: nuts, fruits, berries, coconuts, dates, dried and freeze dried fruits, powders, superfoods, extra virgin coconut oil, raw cacao butter, unsweetened cacao powder and natural syrup sweeteners. Unlike the traditional baking process, the creation of raw cakes does not require heat. In order to make raw cakes and desserts we use such binders as coconut oil, raw cacao butter, dried fruits and settle them in fridge instead, which means you can enjoy cakes in their organic unprocessed form and get all of the nutrition that comes from the ingredients’ most natural and raw form. Since heat nor gas is used in the process, the texture of the cake are not spongy and more like a cold cheesecakes or ice-cream cakes. Certain techniques have to be used in the cake making process to imitate similar tastes and textures, but raw cakes still come with their own unique twist. All Raw cakes zhould be kept in the fridge for up to 5 day or up to 2 months in the freezer. To know more about Raw cakes and desserts, please visit our blog page: https://www.rawsomepatisserie.com/blogs/news/raw-cakes-what-are-they
Our Low FODMAP cakes are suitable for individuals following a Low FODMAP diet, often recommended for IBS. Please consult your healthcare professional if unsure.
We aim to provide nutritional and macro details for most products.As we regularly introduce new items, some information may take time to be updated. If you require specific details, please contact us and we will share the available data.
Our low-calorie cakes are inspired by classic favourites, but they are thoughtfully reformulated to align with specific dietary goals such as reduced calories, lower fat, and higher protein. To achieve this, we replace certain traditional ingredients (such as mascarpone, heavy cream, and sugar) with lighter alternatives. As a result, the texture and richness may differ from a classic high-fat, high-sugar version — but they are crafted to offer a balanced, lighter indulgence without compromising your goals. If you are looking for a richer, more indulgent experience, you may prefer our keto range instead.
All of our cakes are freshly made. To preserve freshness, structure, and quality — especially in warm climates — we carefully deep-freeze selected cakes before dispatch. This ensures they arrive in optimal condition without the need for artificial preservatives. For best texture and flavour, we recommend allowing the cake to fully defrost at room temperature before serving. Defrosting times may vary depending on cake size.
